COVID-19

Updated on 19th March 2020 at 6:12 pm

By

PLEASE DO NOT COME TO THE SURGERY unless you have been asked to by a member of staff.

If you have an appointment booked.  The inner-door may be locked when you arrive, please do not worry our staff are working and here to help.  Please press the intercom for assistance.

Prioritisation of GP workload can be found HERE please note routine referrals to local hospitals are suspended until further notice.  Click HERE for more information.  Cancer referrals, urgent and emergency referrals continue to be accepted.

Requests for Doctors’ Notes (Med3 / Sicknote / Letter) to cover absence can be found HERE

Alternatively, please register online using the NHS App to request appointments and repeat prescriptions.

With regard to paracetamol requests, we apologise however we will continue to ask patients to purchase this item over the counter.

We are trying to reduce the risk of infection to patients and staff. Can we ask that if you attend the surgery to come alone unless you have a carer.

Patients receiving repeat medication are being asked to either phone the prescription line 0191 2380010 or use the online service REPEAT MEDICATION ONLINE SERVICE  please try to avoid attending the surgery to order your prescription.  We would like to get as many patients signed up to Electronic Prescription Service EPS which will allow us to send your prescription direct to your chosen chemist.  To sign up to this, please contact us on wa87012@nhs.net with the name and address of your chosen pharmacy – please inform us of your name and date of birth when emailing us.   Want to know more about EPS click HERE

Some pharmacies are providing Stop Smoking Services and currently provide telephone support to stop smoking.  This is instead of face-to-face support in consultation rooms.  Click HERE for more information.

CHANGES TO BABY CLINIC If you are bringing a child to baby clinic for his/her injections, please try and limit the attendance to one family member per child. We are trying to reduce the risk of infection to patients and our staff.  Our new system can be found by clicking HERE Information following infant vaccinations and obtaining paracetamol (Calpol) click HERE

Coronavirus Scams awareness materials and information from the National Trading Standards Team can be found HERE

Would you like to be part of the Covid-19 research studies?  Read more HERE There are currently 2 national coronavirus vaccine studies approved by NIHR in the UK, run by the University of Oxford and Imperial College London.  You can find out more about taking part in these vaccine studies at NIHR’s Be Part of Research website.  There are strict rules on safety and confidentiality that all health research, including vaccine studies, must follow.

Flu Campaign Update:  Thank you for your continued patience and understanding. We have had to change the way we offer services to our patients during these last few months and we appreciate that this has been a difficult and anxious time for you.

Dudley surgery remains temporarily closed to patients ion preparation for the upcoming FLU campaign. We are working on appropriate measures to ensure our eligible patients can receive their flu jab in a safe environment. Of our 1800 eligible patients, many are very vulnerable and on the ‘shielded patient list’ and extra precautionary measures are being out in place this year to maintain everyone’s safety.

Once we have successfully tested the system, we will contact you through text message or phone call and we will update our website and Facebook page.

We are also looking at the possibility of opening appointment online to help keep the telephone line for patients who don’t have online access.

Thank you again for your understanding and co-operation.

Our telephone lines remain open if you have any medical need. Remember you can contact us on both our phone numbers 0191 2362115 and 0191 2500219 regardless of whether you are a Wideopen Surgery or Dudley Surgery patient. We appreciate your patients as our phone lines are busier than usual.

 

Information about ‘new born babies’ can be found HERE and about ‘planning your birth’ HERE

 

COVID-19 NHS 111 ONLINE

CORONA VIRUS WHAT YOU NEED TO DO

NHS111 ISOLATION NOTE

SOCIAL DISTANCING GUIDANCE

ASTHMA UK – COVID-19 ADVICE

COVID-19 INFECTION – DISCHARGE FROM HOSPITAL STAY PATIENT ADVICE LEAFLET

COVID-19 INFECTION – DISCHARGE FROM A&E OR GP CONSULTATION PATIENT ADVICE LEAFLET

 

Thank you for your understanding and cooperation.

We apologise for any inconvenience.