Surveys

Updated on 16th January 2015 at 11:12 am

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Please read about our latest patient survey.

Survey Results March 2017 including Comments

During the summer months of 2014 we conducted a patient satisfaction survey aimed at collecting information relating to the experience patients had when engaging with our reception team. 

The survey was open from July 2014 to 30 September 2014.  We received a fantastic response with lots of comments and suggestions.  Thank you to everyone who has contributed. 

The results were collated and shared within our own team, and, we have begun to make some changes.

Changes so far:

Our telephone greeting now includes the name of the receptionist so you know who you are speaking to

Some staff have enrolled on level 2 customer service course with learn direct

We have appointed another GP called Dr Hannah McQuillen who will work Thursday’s and Friday’s

 

 


In September 2015 we asked patients booking an appointment with Dr Liddle to think about how long they needed for their appointment, such as 5 minutes, 10 minutes or 15 minutes.  The practice wanted to empower patients to help them make an informed decision of how long they felt they needed with their doctor. 

Here are the results:

Survey Results

Patient Feedback

We will be reviewing this again in September 2016

 

 


THE NHS FRIENDS AND FAMILY TEST

We welcome patient feedback to tell us what we are doing right and what we can improve.  We would like you to think about your recent experience of our services.  How likely are you to recommend our practice to friends and family if they needed similare care or treatment?  To complete the survey please click on the link

https://www.surveymonkey.com/r/WideopenMedicalCentre

 

FFT RESULTS:

Jan 2015 Feedback

Feb 2015 Feedback

March 2015 Feedback

April 2015 Feedback

May 2015 Feedback

June 2015 Feedback

July 2015 Feedback

August 2015 Feedback

September 2015 Feedback

October 2015 Feedback

Nov 2015 Feedback

Nov 2015 Comments

Dec 2015 Feedback

Dec 2015 Comments

January 2016 Feedback

January 2016 Comments

February 2016 Feedback

February 2016 Comments

March 2016 Feedback

March 2016 Comments

May 2016 Feedback

May 2016 Comments

June 2016 Feedback

June 2016 Comments

July 2016 Feedback

July 2016 Comments

Sept 2016 Feedback

Sept 2016 Comments

October 2016 Feedback

October 2016 Comments

January 2017 Feedback

January 2017 Comments

No comments in February 2017

No comments in March 2017

April 2017 Comments

April 2017 Feedback

Aug 2017 Comments

Aug 2017 Feedback

Oct Comments

Oct Feedback

Nov Comments

Nov Feedback