1 Wideopen Surgery 0191 236 2115 2 Dudley Surgery 0191 250 0219

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We are closed Saturday 23 Dec, Sunday 24 Dec, Monday 25 Dec, Tuesday 26 Dec, Saturday 30 Dec, Sunday 31 Dec and Monday 1 Jan 2018.

If you are poorly and need to see a Doctor when we are closed , please telephone the Surgery 0191 2362115 for further guidance.

We are also offering an alternative number 0191 486 2195 which will take you to a local call centre with access to GP appointments when we are closed. This service is not available 24/7 but is an alternative option during the holiday period.

When we are closed, the out of hours service can be contacted by calling NHS 111.  Call this number for access to medical care from 6:00pm until 8:45am Monday to Friday and from 6:00pm Friday to 8:45am Monday including Bank Holidays

NHS 111

Repeat Prescriptions
You can order your prescription online, by telephone or by popping in Monday – Friday.  If ordering by telephone please ensure you have the name of the medication so that the staff can process your request accurately.

We have a dedicated prescription line where patients can order their prescription between the hours of 8:45am and 6:00pm, Monday to Friday.  Please note the prescription line is a voicemail service and we ask that you speak clearly giving your name, address and the medication you require.  Medication not on repeat cannot be requested using the prescription line.  Please contact the surgery if you require medication not on repeat.

Would you like to know more about Electronic Prescrition Service?  Please click on the link below for more information:

Patient Quickguide

To find out which Pharmacies offer this service please click on the link below for instructions:

NHS Choices Link for EPSR Pharmacies

The Practice has developed this section with the help from our Patient Participation Group.  Our aim is to offer teenagers lots of useful information and links to resources relating to health and well-being.  We have 506 patients registered at the practice between the ages of 13 and 19 – this equates to 7% of our practice population.

We hope you find the links below useful and if you do have any suggestions on how we can improve our services or content information on our website, please do contact me using our generic email address wa87012@nhs.net or you can speak with me by contacting the surgery on 0191 2362115.  Patients due to turn 16 will also receive a letter from the practice explaining what services we offer and how to access them – example here 16th Birthday Letter

Thank you

Sharon Fox

Young people are entitled to confidentiality as other patients. This includes respecting their wish to withhold information from parents or guardians.  Confidentiality may only be broken by a health professional when the health, safety, or welfare of the young person would otherwise be at serious risk.

Check out these sites for more detailed information

 

Sexual Health / Contraception     

Social Media / Staying Safe             

Teenage Health Freak    

The Samaritans

Your Guide To The Real World  

Sexual Health App

 

Please read about our latest patient survey.

Survey Results March 2017 including Comments

During the summer months of 2014 we conducted a patient satisfaction survey aimed at collecting information relating to the experience patients had when engaging with our reception team. 

The survey was open from July 2014 to 30 September 2014.  We received a fantastic response with lots of comments and suggestions.  Thank you to everyone who has contributed. 

The results were collated and shared within our own team, and, we have begun to make some changes.

Changes so far:

Our telephone greeting now includes the name of the receptionist so you know who you are speaking to

Some staff have enrolled on level 2 customer service course with learn direct

We have appointed another GP called Dr Hannah McQuillen who will work Thursday’s and Friday’s

 

 


In September 2015 we asked patients booking an appointment with Dr Liddle to think about how long they needed for their appointment, such as 5 minutes, 10 minutes or 15 minutes.  The practice wanted to empower patients to help them make an informed decision of how long they felt they needed with their doctor. 

Here are the results:

Survey Results

Patient Feedback

We will be reviewing this again in September 2016

 

 


THE NHS FRIENDS AND FAMILY TEST

We welcome patient feedback to tell us what we are doing right and what we can improve.  We would like you to think about your recent experience of our services.  How likely are you to recommend our practice to friends and family if they needed similare care or treatment?  To complete the survey please click on the link

https://www.surveymonkey.com/r/WideopenMedicalCentre

 

FFT RESULTS:

Jan 2015 Feedback

Feb 2015 Feedback

March 2015 Feedback

April 2015 Feedback

May 2015 Feedback

June 2015 Feedback

July 2015 Feedback

August 2015 Feedback

September 2015 Feedback

October 2015 Feedback

Nov 2015 Feedback

Nov 2015 Comments

Dec 2015 Feedback

Dec 2015 Comments

January 2016 Feedback

January 2016 Comments

February 2016 Feedback

February 2016 Comments

March 2016 Feedback

March 2016 Comments

May 2016 Feedback

May 2016 Comments

June 2016 Feedback

June 2016 Comments

July 2016 Feedback

July 2016 Comments

Sept 2016 Feedback

Sept 2016 Comments

October 2016 Feedback

October 2016 Comments

January 2017 Feedback

January 2017 Comments

No comments in February 2017

No comments in March 2017

April 2017 Comments

April 2017 Feedback

Aug 2017 Comments

Aug 2017 Feedback

Oct Comments

Oct Feedback

Nov Comments

Nov Feedback